Refund policy

Returns & Exchanges

Because our products are handmade personal care items, we are unable to accept returns or exchanges once an order has shipped — even if the product is unopened. This policy exists for health, safety, and hygiene reasons, and it applies to all skincare, hair care, body, bath, and wellness products.

Ingredient information is provided on each product page. If you have known allergies or sensitivities, please review it carefully before ordering — and if you're ever unsure whether a product is right for you, contact us before you buy. We're always happy to help you choose.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, we'll make it right. Please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a refund.

Missing Items

If an item is missing from your order, let us know right away. If it's in stock, we'll ship it to you as soon as possible. If it's out of stock, we'll refund you in full for that item.

Lost or Undelivered Packages

If your tracking shows no movement, or your package is marked as delivered but hasn't arrived, please see our Shipping Policy for next steps — and contact us right away so we can help locate your package and work toward a resolution.

How Refunds Are Issued

Approved refunds are issued to your original payment method. Once a refund is processed, please allow 5–10 business days for it to appear on your statement, depending on your bank or card issuer.

Questions?

We're here to help. Reach out any time and we'll get back to you as quickly as we can.